Frequently Asked Questions
Everything you need to know about better sleep and our premium home products.
How long does the mattress trial period last?
We offer a 100-night risk-free trial on all our mattresses. If you do not love it within the first 100 nights, we will arrange a full refund and pick up the mattress at no extra cost.
What is the shipping process for large furniture items?
Standard shipping is free for all orders. Larger items like bed frames and mattresses are compressed or flat-packed and delivered via UPS or FedEx directly to your doorstep.
Do Casper mattresses require a specific type of bed frame?
Our mattresses are designed to work on any firm, flat surface. This includes platform beds, slatted frames with slats no more than 4 inches apart, or a traditional box spring.
What is covered under the Casper warranty?
All Casper mattresses come with a 10-year limited warranty that covers manufacturing defects such as permanent indentations greater than one inch and physical flaws in the foam or cover.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible payment plans. You can choose to pay over 3, 6, or 12 months with rates as low as 0% APR based on eligibility.
How do I clean and maintain my Casper sheets and pillows?
Most of our bedding is machine washable. We recommend washing in cold water on a gentle cycle and tumble drying on low to maintain the integrity of the fibers.